Important Information

New Login for Online Banking!

Holy Family Memorial CU is updating our online banking portal!

Why is this happening?

  • This enhanced security verifies your identity by requiring multiple credentials.

  • It creates layers of security to increase the confidence that you are who you say you are.

  • The new system requires not only a username and password but a code is sent via voice message, email, or text.

What do you need to do?

  • Make sure the credit union has your updated email address.

  • Check the credit union website for updates.

  • Update your username if it does not contain 5 characters and a number.

When is this happening?

This will be taking place July 14th, 2021. We understand that this will be an inconvenience. This update has been in the process for a couple of years and the credit union delayed the implementation due to the challenges caused by COVID. However, due to increased cybersecurity issues nationwide, we have decided to implement the advanced security measures. Please feel free to contact us with any issues but we ask that you be patient and follow the instructions on the cheat sheet step by step; this will be available on the website to help make everything easier for you

Quick Reference Guide - New Login for Online Banking

Why do I have to update my login?

  • We are instituting a more secure method for logging in to Online Banking. This enhanced security system verifies member identity by requiring multiple credentials. It creates layers of security to increase the confidence that the person requesting access is actually the member they claim to be. Our system not only requires a username and password, but an additional code transmitted via text, voice message, or email to verify identity.

You’ll need only one of these to get started:

  • Smartphone

  • Email Account

  • Telephone

Update your Username

(If your username is not compliant, you will automatically be required to update it.)

Steps:
1. Navigate to hfmcu.org.
2. Click on the “Online Login” button in the top menu or the # icon on mobile.
3. Enter your existing Username and Password and click the “Next” button.
4. Pick your delivery method, either text, voice message, or email, then click the “Next” button.
5. Check your phone or email account for an incoming Access Code.
6. Enter the Access Code.
7. Enter your new Username using the on-screen guide for complexity and click the “Next” button.
8. Your Username is now reset, and you are logged into Online Banking

Retrieve Your Username

(Forget your username? You can securely retrieve your username in seconds)

Steps:
1. Navigate to hfmcu.org.
2. Click on the “Online Login” button in the top menu or the # icon on mobile.
3. Click “Forgot Username.”
4. Enter your Social Security Number, date of birth, account number, email address, and phone number.
5. Confirm your email address.
6. Click the “Next” button. The login screen will reload.
7. Check your email account for your Username.
8. Login with your retrieved Username

Reset Your Password

(Hint: To make your password stronger, include symbols ! ? $ % ^ &)

Requirements:
Must Contain: (Passwords are case sensitive)

  • Must be at least 8 characters and no longer than 30 characters

  • Must contain 1 number and 1 letter

  • Must contain 1 uppercase and 1 lowercase letter

Cannot Contain:

  • Cannot contain spaces, less than symbols ( < ), nor apostrophes ( ‘ )

  • Cannot contain your account number(s)